Hyundai Elevator launches AI, IoT-powered maintenance service

Hyundai Elevator introduced an advanced elevator maintenance service called “MIRI” that connects to the Internet of Things (IoT), artificial intelligence (AI), cloud, big data and robot technology, company officials said Thursday.

It held a launching event at its headquarters in Chungju, North Chungcheong Province, to showcase the state-of-the-art technology in front of 400 executives and employees, including Hyundai Group Chairwoman Hyun Jeongeun and Hyundai Elevator CEO Cho Jae-cheon.

“’MIRI,’ which combines future technology, is an example of the elevator industry’s digital transformation that upgrades service speed and customer convenience to the next level. It will play an important role in the company’s future global strategies,” Hyun said during her congratulatory speech.

MIRI adopts an “elevator availability increasing technology,” which is a national project jointly developed by the Korea Evaluation Institute of Industrial Technology and related research institutes and academia in the country over 33 months from 2020.

It can reduce downtime caused by mechanical failure, by up to 43 percent compared to the previous models using a function that measures parts life, fault detection and classification service, pre-failure detection alarm service and IoT gateway dedicated to the elevator.

Customers can check the parts replacement cycle and abnormal signals provided by MIRI to respond in advance. When an elevator fails to operate, the advanced maintenance service notifies the problem to engineers with specific details on defects, which can reduce response time drastically.

MIRI’s elevator remote call system “MIRI Call,” which is linked to AI secretary systems such as Siri and Bixby on smartphones, also increases customer convenience by calling the elevator in advance at luxury apartments.